Troubleshooting Connection Issues

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Nov 29, 2019
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Troubleshooting Connection Issues

Some users connecting to skybounds will have some connection issues due to the nature of Minecraft and how skybounds is configured to allow player connections. This will be a guide on resolving these issues or escalating if none are successful.

  • Restart Minecraft
    The fastest solution to fix most problems, Minecraft is a volatile game and can run into unexplainable issues

  • Change your Minecraft Version
    Skybounds support Minecraft versions 1.14-1.15.2 at the time of this guide. The core of the network is based on 1.14, follow the instructions below to downgrade your Minecraft version.
  1. Open the Minecraft Launcher and click on ‘Installations’

  2. Click on ‘New…’ and configure as imaged take note of the ‘VERSION’ field being set to 1.14.4

  1. Hit save and select your new Minecraft version and hit ‘Play

  • Restart your computer completely
    Save all of your running programs and save any open files. Then press and hold your systems power button until the machine fully shuts down, not standby/sleep, and turn the machine back on.

  • Advanced: Flushing your DNS
    For more information on what DNS is, please see
  1. Open up your start Menu

  1. Search for ‘Command Prompt’ and click ‘Run as Administrator’
    On windows 7 you will have to right click and select ‘Run as Administrator’

  1. Type the following command ‘ipconfig /flushdns’

  1. If you see the success message, try connecting to MC again.

NOTE: If you have read the Guide and nothing seems to work for you, please run a WinMTR and if the numbers are different than 0 or 100% you should contact an Administrator. Tutorials will be posted at a later date.

Common Issues and Solutions

[ERROR: Internal exception: Connection reset]

  • Unplug and reconnect your router.
    This error is usually displayed right when you log in or after 10 to 15 seconds. It's usually caused by a high ping or client side errors. Unplugging your router for 10 seconds and then reconnecting should fix this issue. If you keep experiencing a high ping after restarting your router you should contact your Internet Service Provider.

  • Update Java!
    If you are running an older version of Java, you have a higher chance to encounter this issue, therefore please try to download the newest version of Java at
Minecraft 1.14+ also supports Java 11+ which may offer some performance improvements, the download for the latest LTS versions of java can be found at

[ERROR: Internal Exception: io.netty.handler.timeout.ReadTimeOutException]
  • This is an error which can be caused by a lot of reasons and it's the default error which Minecraft sends if you've a connection issue, therefore there isn't a clear way to solve it.

    Steps to resolve this will include turning off server sided resource packs, lowering your clients view distance, and/or closing any intensive background tasks running on your computer
[ERROR: Connection timed out: no further information]
  • This tends to signify an issue on our end, if you see this please contact an administrator to notify management. This issue could be related to your internet connection or could indicate that we are having availability issues
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